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Complaints

The Professional Engineers Act 2002 provides a process for persons who are aggrieved by the conduct of a registered professional engineer to lodge a complaint with the Board. Should the Board form a reasonable belief that the registered person may have behaved in a way that constitutes unsatisfactory professional conduct, the Board has an obligation under the Act to initiate an official investigation of the complaint.

Information on the type of conduct the Board considers may give rise to a complaint can be found in the Code of Practice (found under Resources in this web-site).

Complaints that are frivolous or vexatious may be dismissed by the Board. 

How to make a complaint

Before a complaint can be considered:

• It must be lodged using the approved form (see below); and
• It must clearly state the grounds for the complaint (dot points are helpful); and
• It must be mailed to the Register, Board of Professional Engineers of Queensland at PO Box 15213 CITY EAST   QLD   4002.

Should an investigation be conducted,  the Board, on receipt of the investigators report,  is obliged to do one of the following things:

• start disciplinary proceedings against the registered person;
• enter into an undertaking with the registered person;
• caution or reprimand the registered person;     
• take no further action.

The Board does not have any power to order restitution or rectification.

If the Board commences disciplinary action, the disciplinary charge is heard by the Commercial and Consumer Tribunal.

Decisions, orders, hearing lists etc of the CCT are available at http://www.tribunals.qld.gov.au